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FAQs, frequently asked questions.

We are always here for you should you have any questions. Simply give us a ring on +39 0474 658 444 or send us an email to info@muehlenerhof.com.

Check-In / Check-Out

On your day of arrival, your room is available from 14:00. Please let us know if you will be arriving after 19:00. On your day of departure, your room is available until 11:00. Late check-out subject to availability €50 per person.


Food allergies and intolerances

Our kitchen team is happy to cater for any dietary requirements. Please inform us in advance.


Non-smoking policy

All rooms and the whole hotel are non-smoking zones. Smoking is only permitted outdoors.


Family discounts

  • Children up to their 4th birthday holiday free
  • 50% discount from 4 years to their 8th birthday
  • 30% discount from 8 years to their 12th birthday
  • 20% discount from 12 years
  • The discounts apply for children sharing their parents’ room and two full-paying adults

The discounts apply for children sharing their parents’ room and two full-paying adults


Surcharges and deductions

  • Prices per person and day in a double room for three days or more, plus local tax of €2.50 per person and day from 14 years
  • Short stay of one to two nights 10% surcharge
  • Single room supplement in Rosea and Montis rooms €15, in all other rooms €40 per day
  • Bed and breakfast deduction of €20 per person per day
  • Additional breakfast €20

Shuttle service

If you arrive by train our hotel shuttle collects you directly from Brunico railway station (12km). We are happy to organise transfers from Fortezza railway station or Bolzano airport at an extra charge.


Payment of the hotel bill

You can pay your hotel bill on the day of departure from 08:00 or the evening before until 21:00 in cash, by EC card or credit card.


Deposit

For a binding reservation please send us a deposit of €300.00 to the following bank account:

Cancellation policy

Up to three weeks before arrival there are no cancellation fees and your deposit will be refunded.

In case of cancellation from 20 days before arrival we charge 20%, from 14 days 40%, from 7 days 60% and from 3 days before arrival as well as in case of late arrival and/or early departure 80% of the total price. In case of no-show or unused rooms, 100% of the booking value will be charged.


Current situation

Due to the current situation, which is difficult to plan, we have relaxed and adjusted the cancellation terms for the winter season 2021/22: Covid-related cancellations are possible free of charge up to 3 days before arrival. For later cancellations, the general cancellation terms apply.


Travel cancellation insurance

Stay safe & feel free

We care about your safety but also about that usual, carefree holiday feeling. We have therefore made preparations behind the scenes to ensure that your valuable holiday time at the Mühlenerhof is relaxed and carefree.

Ihr Zimmer und alle Hotelbereiche werden sorgfältig gereinigt bzw. desinfiziert. Unsere Mitarbeiter sind geimpft oder regelmäßig getestet und tragen immer dann, wenn der Abstand nicht möglich ist, einen Mund-Nasenschutz.

Your room and all areas of the hotel are carefully cleaned and disinfected. All our staff are vaccinated or tested regularly, and always wear a face mask if social distancing is not possible.


Antigen Rapid Test Service

In order to avoid time-consuming online appointment reservations and long waiting times in pharmacies, we offer our guests a convenient and easy antigen quick test service in the hotel several times a week. (children €8 and adults €15). The rapid antigen test is valid for 48 hours and is required at all leisure facilities such as ski resorts, museums, restaurant cafés or alpine huts, as well as when leaving Italy.

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