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FAQs, frequently asked questions.

We are always here for you should you have any questions. Simply give us a ring on +39 0474 658 444 or send us an email to

Check-In / Check-Out

On your day of arrival, your room is available from 14:00. Please let us know if you will be arriving after 19:00. On your day of departure, your room is available until 11:00. Late check-out subject to availability €50 per person.


Dog / animals

We inform you, that dogs/animals unfortunately aren't allowed in our hotel.

Food allergies and intolerances

Our kitchen team is happy to cater for any dietary requirements. Please inform us in advance.

Non-smoking policy

All rooms and the whole hotel are non-smoking zones. Smoking is only permitted outdoors.

Family discounts

  • Children up to their 4th birthday holiday free
  • 50% discount from 4 years to their 8th birthday
  • 30% discount from 8 years to their 12th birthday
  • 20% discount from 12 years
  • The discounts apply for children sharing their parents’ room and two full-paying adults

The discounts apply for children sharing their parents’ room and two full-paying adults

Surcharges and deductions

  • Prices per person and day in a double room for three days or more, plus local tax of €3.40 per person and day from 14 years
  • Short stay of one to two nights 10% surcharge
  • Single room supplement in Rosea and Montis rooms €15, in all other rooms €40 per day
  • Bed and breakfast deduction of €20 per person per day
  • Additional breakfast €20

Shuttle service

If you arrive by train our hotel shuttle collects you directly from Brunico railway station (12km). We are happy to organise transfers from Fortezza railway station or Bolzano airport at an extra charge.

Payment of the hotel bill

You can pay your hotel bill on the day of departure from 08:00 or the evening before until 21:00 in cash, by EC card or credit card.


For a binding reservation please send us a deposit of €250.00 to the following bank account:

Südtiroler Volksbank Gen. aA - Filiale Sand in Taufers:
ABI: 05856  CAB: 58270  K/K: 006571316965

Cancellation policy

Up to three weeks before arrival there are no cancellation fees and your deposit will be refunded.

In case of cancellation from 20 days before arrival we charge 20%, from 14 days 40%, from 7 days 60% and from 3 days before arrival as well as in case of late arrival and/or early departure 80% of the total price. In case of no-show or unused rooms, 100% of the booking value will be charged.

Travel cancellation insurance